My frustration with my Oticon Hearing Aids
I originally wrote about my new Oticon hearing aids here and loved them at first. That is no longer the case though since I started having so many problems with them. I really enjoyed some of the benefits of having the digital hearing aids such as the bluetooth option that worked well with my cellphone so I could easily talk on the phone or listen to music. The hearing aids were designed to filter out background noise which it did do when in a crowded restaurant. I could actually talk to someone in a noisy place a lot easier than I could before with my old hearing aids. The trade-off was, though, that I noticed that I lost a lot of my environmental sounds. If I was driving a car I lost some of the surrounding sounds such as outside road noise or other vehicles. If I had my car radio on I couldn’t really hear it either. I went back to my audiologist and asked him about it and he told me that is what I should expect since the hearing aids were trying to “protect” my ears.
It wasn’t long after getting used to the hearing aids that one of them broke down. One seemed to go dead so I went to the audiologist to have him look at it. I lucked out the first time that it was the external speaker that had gone bad and the audiologist had the parts to repair it there. I started visiting the audiologist every two weeks because I have having to have sounds adjusted or I have having issues with the speakers. I asked the audiologist if I had a defective hearing aid since I kept having so many issues with it. He claimed that I didn’t.
I also learned that these hearing aids required a lot of maintenance from the user. I had to buy ear wax stoppers and constantly replace them and each small package was seven dollars. Since I was at the audiologist often I was able to purchase them frequently. The batteries were smaller and needed to be replaced weekly when my older hearing aids require new batteries every two weeks.
The final straw with the hearing aids was when the hearing aid just flat stopped working. I begged the audiologist staff to please get me in to see the audiologist since I had an important training meeting for work the next day and I needed to be able to hear for that meeting. The staff told me to drop off my hearing aid and they will have the audiologist look at it and I could pick it up in a couple of days. I was frustrated that they weren’t listening to me and understanding how important it is for me to hear for work. I asked them if I could take her eyeglasses from her and take them to someone else for a couple of days. She responded that she needed them to see yet I couldn’t get her to understand that I needed my hearing aid in order to hear. I ended up crying and left the audiolgists office.
I came home frustrated and found my old analog hearing aids and tried them on. I immediately noticed I could hear stronger than I could with the digital hearing aids. I took my digital hearing aids to another audiologist that I had used before and really liked. They examined my hearing aids and told me that I was probably given the wrong hearing aids to in the first place. The molds were so small that my ear wasn’t getting a good fit and I was not getting as much sound as I should. Also the hearing aids don’t really allow the user to adjust the volume and it requires you to go to the audiologist for adjustments in the hearing. Well if the staff considers you to be a bother and won’t schedule appointments for you or if your audiologist is constantly out-of-town it doesn’t really help. The new audiologist was suggesting that I actually move to a different hearing aid. At this point I’m hesitant to go back to the digital aids as I had such a bad experience with them.
For now I’ll stick with my analog hearing aids. Sure I still misunderstand stuff sometimes and I’m still asking folks to repeat themselves but they haven’t given me any problems in the past year that I’ve been using them. That’s right I gave up on my digitals and have been using my analogs for nearly a year. I don’t think I could commit to switching hearing aids without actually doing a trial this time. I doubt any of the audiologist would be willing to do that but it’s funny when you get a new pair of contacts you try on a pair to verify that they work for you. You should be able to do that with your hearing aids as well.
May 11th, 2011 by Renata | 3 Comments »

